Drop-off and pickup, without the counter jam.
Customers scan a QR code at the counter, get a token and follow their turn on their own phone - so they can run an errand while a device is looked at instead of waiting around the shop. Your technicians call the next customer from one screen.
Create it now, claim it later. One queue is free for as long as you want it.
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A repair counter mixes two very different kinds of customer - a quick pickup and a longer diagnostic conversation - and without a queue they end up stuck behind each other, with no way to know which line they're actually in.
Two different waits at the same counter
Someone picking up a finished repair wants thirty seconds at the counter. Someone dropping off a device for diagnosis needs a longer conversation about what's wrong and what it'll cost. Without separating the two, a quick pickup gets stuck behind a slow diagnostic chat, and the counter backs up for everyone.
Where a digital token helps.
A customer checks in
Whether it's a drop-off or a pickup, a QR code at the counter gets them a token, so there's no need to stand in line to find out which queue they're in.
They run an errand while they wait
Customers check their live position on their phone instead of hovering by the counter, and can opt in to a push for when it's their turn.
Their turn comes up
Staff call the next token, so each conversation - quick pickup or longer diagnosis - gets handled without a line backing up behind it.
Two lines, not one.
Drop-off and pickup can run as separate queues, each with its own QR code, so a customer collecting a finished repair isn't stuck behind someone explaining a new problem. A TV or monitor at the counter is optional, and the staff screen runs on a phone or tablet.
Qrua does not ask customers for a name, phone number or email to get a token, and staff can add a token for a customer who has no phone.
Start in one click. Claim it to manage it.
Share your QR code
Put the QR code at the counter. Customers scan it when they arrive and follow their place in line from wherever they wait.
Claim it to manage it
Sign up within 7 days to manage the queue. Unclaimed queues expire after 7 days.
Open the display and call
Put the display on a TV or monitor, and press Next on the staff screen to call each customer.
Want the details? Read the step-by-step setup guide.
A full counter setup, free.
One queue with up to 10 tokens a day, no credit card required. That's enough for most single-counter repair shops: the customer page, staff screen and one display, with unlimited staff.
Need separate queues for drop-off and pickup, or more than 10 tokens a day? Pro is coming after Beta. See the plans.