Check in, wait anywhere, get called when the car is ready.
Customers scan a QR code at the service desk and take a token. They can wait in the car or the lounge, and get a notification on their phone when the token is called.
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A service center queue system replaces the crowd at the advisor desk. Customers get a digital token on their phone, and staff call each token when it is their turn or their vehicle is ready for pickup.
What is Qrua?
Qrua is QR code queue management for businesses where customers wait their turn. Customers scan a QR code, get a token and follow their position live on their own phone, with no app to install. Owners run the queue from a simple staff screen and show it on a TV or monitor.
Where a digital token helps.
Customers check in
A QR code at the service desk gives each customer a token on their phone. No paper slips, and no queue at the desk just to be counted.
Customers wait anywhere
Customers can wait in their car or the lounge, and opt in to a notification on their phone for when their token is called.
The team calls the token
Advisors call the next token from the staff screen, and call the customer's token again when the vehicle is ready for pickup. Skips and no-shows are handled there too, and several staff members can work on the same queue.
A display that shows tokens only.
Qrua collects no personal details. The display shows tokens only, so nobody reads another customer's name off the screen.
Customers without a smartphone are not left out. Staff can add a token for them.
Start in one click. Claim it to manage it.
Put the QR code at the service desk
Print or show the QR code at the service desk. Customers scan it, join the queue and see their place in line.
Claim it to manage it
Sign up within 7 days to manage the queue. Unclaimed queues expire after 7 days.
Open the display and call
Put the display on a TV or monitor, and press Next on the staff screen to call each customer.
Want the details? Read the step-by-step setup guide.
One QR code, several services.
On the paid plans, a queue can have more than one service assigned, such as service check-in, parts or sales. Customers scan a single QR code, select the service they need and join the line for it, handled by the staff for that service.
Pro is coming after Beta. See the plans.