QR code queue vs kiosk check-in
A kiosk gives customers a machine on site, and a QR code queue lets them use their own phone. Kiosks suit high-volume places with many customers who do not use smartphones. A QR queue suits businesses that want to start fast, save space and let customers wait anywhere. Many businesses use both.
How they compare
| Kiosk check-in | QR code queue | |
|---|---|---|
| What customers use | A touchscreen or ticket machine on site | Their own phone |
| Hardware | Machine, space and upkeep | A printed or displayed QR code |
| Setup | Installation and, often, a supplier | Minutes, no installation |
| Customers without a phone | Works for everyone at the machine | Needs staff to add them |
| Waiting elsewhere | Usually in the room, holding a ticket | Anywhere, then come back when called |
| If it breaks | The machine is unavailable until fixed | Customers use their own phones, and the code can be reprinted |
When a kiosk fits
A kiosk suits places with steady, high volume and a lot of customers who do not carry or use a smartphone, such as some large service centres. It also suits businesses that need customers to answer questions on site before joining the line, where a machine at the entrance is the natural place to do it.
When a QR queue fits
- You want to start quickly, without buying or installing anything.
- Most customers have a smartphone and are comfortable scanning a code.
- You want customers to be able to wait outside or somewhere comfortable.
- Space is limited and a machine would take room you do not have.
Using both
The two are not exclusive. A business can keep a kiosk for customers who prefer it and add a QR code for those who would rather use their phone. Either way, staff should be able to add a customer who cannot use either.
Where Qrua fits
Qrua is QR code queue management for businesses where customers wait their turn. Customers scan a QR code, get a token and follow their position live on their own phone, with no app to install. Owners run the queue from a simple staff screen and show it on a TV or monitor. There is no kiosk or ticket printer to buy, and staff can add a token for a customer who has no phone. You can create a queue in one click with no account and see the customer view straight away.